Included in the rental price
Insurance, Covers and Waivers
Insurance Information
Insurance information All rental cars must have Collision Damage Waiver (CDW) and Theft Protection (TP). Each policy will be either: included or purchasable from the rental company, or provided by another company (e.g. your credit card company).
Collision Damage Waiver (CDW)
If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess.
This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. glass, wheels, interior, roof or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).
Theft Cover
If the car is stolen, the most you’ll pay towards replacement costs covered by the policy is the theft excess. This cover is only valid if you stick to the terms of the rental agreement.
Third-Party Liability (TPL)
Covers the driver’s liability for any injuries and property damage that are included in the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.
Loss or Damage
If the car is stolen, or seriously damaged, or damaged in an incident involving someone else, please contact the rental company and the police immediately. If you can't provide the necessary documents from the police, you'll be liable for the full cost of replacing/repairing the car.
If the car gets slightly damaged, and no-one else is involved, please contact the rental company immediately.
The rental company is not liable for the loss of / theft of / damage to any belongings in the car, during or after the rental.
Damage to the car will be charged for by the car hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess.
Not included in the rental cover (CDW & TP) Loss of / theft of / damage to: keys, aerials, jack, safety triangles and vests, windscreen wipers, petrol cap, luggage covers, or any other fixed or mobile component of the car.
Roadside assistance
When you pick your car up, please make sure you find out where the paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor.
Mileage / Kilometres
Your rental includes 160 free kilometres per day. If you drive more than this, you'll pay 0,45 € (including tax) for each additional kilometre when you drop your car off.
Changing the length of your rental can affect how many kilometres you can drive for free. It can also affect how much you will pay for each additional kilometre.
Included at no extra cost
No Extra Cost
Applicable local fees and taxes.
Not included in the rental price
Local Charges
This section shows charges that you’ll pay at the counter because of (a) where you're picking your car up, (b) who's driving, and (c) where you go during your rental. It doesn’t show other over-the-counter costs, such as charges for fuel, child seats or additional services.
Fines
You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.
Mandatory Coverage
At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn't, such as tyres and windscreen.
Please note: If you do, the contract will be between you and the rental company – so you’ll need to contact them if you're dissatisfied with the policy or the cover it provides.
Additional drivers
The main driver (the person named on the booking) must be present when you pick the car up, and must be the one who pays anything charged at the counter. There may be a daily fee for additional drivers. The rental terms, including age-related restrictions and fees, apply to any additional drivers.
Roadside assistance
You may have to pay extra for any emergency roadside assistance that your rental company provides. When you pick your car up, please make sure you find out where the relevant paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor.
Additional Fees at Drop-off
After your rental
After your rental
If you’ve incurred any charges, such as speeding tickets or unpaid congestion charges, the car hire company will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.
What you need at Pick-up
Acceptable forms of payment
Accepted Credit Cards
The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.
Rules around payment cards
Cards distributed by neobanks (online-only banks) are not accepted.
If you pay by credit card, your bank may charge you an international transaction fee.
The payment card(s) used at the rental counter must be in the name of the main driver (the person named on the booking).
Cards must have the full name of the main driver and the 16-digit number, expiry date and security number of the card written on them to be accepted. Cards without the aforementioned details will not be accepted and the car hire company will not provide the customer with the vehicle.
Credit cards need to be activated for international transactions and for payments abroad.
You'll need to know the PIN of the payment card you are planning to use to pre-authorise your deposit.
Visa Electron cards are not accepted
Payment Cards
Accepted payment cards
The counter staff can only accept the following credit cards for the deposit:
(you’ll need to have the physical card with you - and prepaid, recharge or virtual cards are not accepted).
MasterCard
Visa
American Express
Licence Requirements
When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.
Digital driving licences will not be accepted.
If you’ve had your driving licence renewed and it only shows the date it was renewed, you'll need to prove when it was originally issued.
All drivers must have held their driving licence for at least 12 months.
UK counterpart driving licences will only be accepted with a UK photocard licence
It is each driver’s responsibility to find out what paperwork they need before driving in another country. For example, you may need a visa and/or International Driving Permit as well as your driving licence.
Driving licenses printed with non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an international driver's license. For driver's licenses from countries not part of the international driver's license treaty, an official translation of the license must be presented with the original license.
DVLA Clauses & Rules
If you hold a UK driving licence, the counter staff may need to check your driving record when you pick your car up. So we strongly recommend you get a licence ‘check code’ from the DVLA before you go to pick your car up:
Visit www.gov.uk/view-driving-licence and click ‘Start now’
Enter your driving licence number, National Insurance number & postcode
Tick the ‘I agree’ box and click ‘View now’
Click ‘Get your check code’
Click ‘Get a code’
Write down your code – or click ‘Print or save a driving summary’
The code is only valid for 21 days – but once you’ve picked your car up, you won’t need it anymore. So all you have to do is make sure you get your code less than three weeks before your pick-up date.
Forms of identification
At the counter, you'll need to provide:
Each driver's full, valid driving licence
Your rental voucher
Additional documents
Each driver's passport or ID card
Rules around IDs
You'll need to provide one of the following: (a) an airline boarding pass, (b) a train ticket, or (c) a ferry ticket. This must be for your return journey, and must show your departure time and date.
Rental Voucher / eVoucher
At pick-up, the car hire company will require EITHER a printed copy of the customer's voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.
When you booked your car, you booked a certain make and model ‘or similar’ (‘similar’ means same gearbox, similar size, similar engine, etc.). The counter staff may provide a different car - not the exact make and model that you were expecting.
Age Requirements
To drive this car, you must be at least 19.
Arrival details
If you are arriving by plane, the car hire company needs your arrival flight number at least 3 days before your rental is due to start. If you do not provide your flight number, the car hire company cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.
If your flight is delayed, please call the rental counter during their opening hours.
Deposits, excess and cover
Cover information
When you pick the car up, please make sure you read any terms and conditions before signing the rental agreement, including any terms of additional products you may purchase at the counter. It's very important that you understand the agreement/policy’s exclusions and limits, as well as the rules about anything you pay for at the rental counter.
Deposit / Excess
The car has a theft excess of 1900,00 € including tax.
The rental company will require a security deposit of 1000,00 € when you pick your car up. The deposit will be returned after the rental, as long as all conditions have been met.
The car has a damage excess of 1900,00 € including tax.
When you pick your car up, the counter staff will require a security deposit for the car. They may also require a security deposit for fuel in the tank and for certain extras (e.g. a child seat or GPS). After your rental, your deposit(s) will be returned.
Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.
The Collision Damage Waiver and Theft Protection policies come with an ‘excess’. The excess is the amount that you will need to pay before the policy covers the rest of the cost (for anything the policy covers).
Additional Cover
Additional Cover
At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn't, such as tyres and windscreen.
Please note: If you do, the contract will be between you and the rental company – so you’ll need to contact them if you're dissatisfied with the policy or the cover it provides.
If you’re involved in a 'single vehicle accident' and/or the bodywork is particularly badly damaged, the excess will be higher.
Cover Arrangements
Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits. Policies normally exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the car hire company, such as child seats and GPS devices. Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).
Administration Charges
Damage to the car will be charged for by the car hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess.
An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the car group and the number of repair days.
If the car is damaged or stolen, the rental company will charge an administration fee. If you pay for damage/theft with a credit card, they'll charge an additional administration fee.
Once the rental is completed, customers need to return to the rental office to ask for a refund of the deposit. The deposit has to be re-paid against the same payment card originally used.
Damage administration fee: 60,00 € Per Accident Report
Fine administration cost: 40,00 €
If the car is damaged or stolen, the rental company will charge an administration fee. If you pay for damage/theft with a credit card, they'll charge an additional administration fee.
Once the rental is completed, customers need to return to the rental office to ask for a refund of the deposit. The deposit has to be repaid against the same payment card originally used.
Fuel policy
Fuel Policies
Like for like
When you pick your car up, the fuel tank will be full or partly full. You will leave a deposit to cover the cost of the fuel: the counter staff will block this money on your credit card. Just before you return your car, please replace the fuel you've used.
The fuel tank will be either full or part-full. When you pick the car up, please check how much fuel there is. On return, as long as you've replaced the fuel you've used, you’ll pay no fuel fees.
If you return your car with less fuel than it had when you picked it up, the car hire company will keep some or all of your deposit to cover the missing fuel. This will cost you more than you would pay to refill the tank yourself. As well as the cost of the fuel itself, you will pay a non-refundable fuel service charge of 50,00 € including tax.
If you refill the fuel tank before you drop the car up, please do so within 15 km of where you return the car and keep your receipt as you will need to present it to the car hire company.
E-cars
Your car will be charged when you pick it up (approx. 80%), and you may need to leave a deposit for the recharging cable. When you drop the car off, please make sure it is charged, as per the rental agreement. If not, there may be additional towing/breakdown charges in case it runs out of charge on the way to the recharge station.
Extra services (payable at counter)
One-way rules
One-way rules
One-way rentals are not available - you will need to drop the car off at the pick-up location.
One-way rentals from/to the Spanish Islands are not allowed.
Cross-Border and Boundary rules
Cross-border
A cross-border fee of 27,23 € per day and 99,83 € per rental will apply.
Cross-border on request. Cars may be driven into the following countries only: Portugal, Andorra, France and Gibraltar.
Boundary Rules
Vehicles may not be taken either between islands or to the Mainland.
If you're planning on crossing any borders during the rental period, you will have to inform the rental company staff at pick-up. An additional fee and restrictions for certain countries and car groups may apply.
Outside Office Hours
Out-of-hours service available on request: pick up / drop off the car outside the counter’s normal opening hours. There will be a fee of 40,00 €, which you will pay when you sign the rental agreement.
Deliveries and Collections
A delivery / collection service is not available.
Taxes & Fees
Any additional services will be subject to any applicable sales taxes and location fees.
Rental extensions
You will not be able to extend this rental for longer than originally agreed.
Extra Equipment
Pay local extras equipment
As explained during the booking process, extras (child seats, GPS, etc.) will be either:
included in the cost of your rental, or
ordered and paid for when booking your car, or
requested when booking your car and paid for at pick-up (in which case, we can’t guarantee that they’ll be available, or that the price will be the same).
Extra Equipment Conditions
Additional extras will be subject to any applicable sales taxes and location taxes.
If an extra is lost, damaged or stolen, you'll pay a replacement fee.
If the car is picked up in one location and dropped off in another, the rental company may charge a One-Way Fee to cover the cost of returning an extra to the original location.
Please note: counter staff aren’t trained (or allowed) to fit baby / child / booster seats. You will need to fit these yourself.
Additional drivers
The car hire company’s age-related charges and restrictions will apply to all additional drivers.
Important information
Important information
By making this booking, you’re confirming that you have read and accept the rental terms. At the rental counter, customers will also sign a rental agreement before they give you the key. It’s important that you read that agreement carefully - and if anything isn’t clear, discuss it with the counter staff before you sign.
You rental company reserves the right to refuse a car if, in the counter staff’s opinion, the driver is unfit to drive or anyone in the group is threatening, abusive or in any way endangering the health and safety of other people. If this happens, you will not be entitled to any refund or compensation.
Please see ‘What you need at pick-up’ above - and note that the counter staff will not provide a car unless all requirements (age, driving licence, payment card, documentation, etc.) are met. If this happens, you will not be entitled to any refund or compensation.
Before you drive off, you must check the car and make sure that any damage is reported to the counter staff and noted on the rental agreement. Otherwise, you may end up being liable for that damage.
Road rules
When you rent a car, you are agreeing to use it responsibly. You must not:
drive under the influence of alcohol, drugs, or any other type of narcotic substances
transport any inflammable or dangerous goods, or any toxic, corrosive, radioactive or otherwise harmful substances
carry anything which, because of its smell and/or condition, could damage the car or cause the rental company to lose time or money
transport live animals
install a roof rack, luggage carrier or anything similar, unless supplied by the rental company
rent the car to anyone else
carry passengers for hire or reward (taxi)
participate in rallies, competitions or trials
give driving lessons
tow another vehicle
travel on unpaved roads or roads where the surface or state of repair could damage the car
in any way break the highway code, road traffic laws or other laws.
Seatbelt - Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car.
Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.
To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up. In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving licence, forms of identification, and payment cards) and what you’ll need to pay for at the car hire counter. If you don’t have everything you need, the car hire company may not let you pick the car up.
If you intend to do any city driving, there may be traffic restrictions based on your car’s licence plate, so please tell the counter staff when you go to pick up your car.
On the road
Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, you must call the car hire company immediately. They must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.
If you are having any problems with your rental car, please call the rental company.
Car Hire Company Important Information
Price calculation
Please note that exchange rates can fluctuate - and no-one in the car rental industry can do anything about this. As a result, you might find that charges on your statement aren’t an exact match with the price you were told while booking. The same goes for any refund you may receive.
Price Calculation - Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.
If, at pick-up, you choose to take a different car, there may be an additional charge for this – even if the new car is smaller than the one you had booked.
Penalty fees
An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the car group and the number of repair days.
Lost Keys - If you lose your key(s), you will be charged the cost of replacement.
If you've not returned the car after your agreed drop-off time, the insurance will no longer be valid. Plus, you will be charged a penalty fee as well as the cost of another day's rental.
Fine for late return: 40,00 €
Grace period
You must be at the rental counter by your pick-up time: if you’re late, the car may no longer be available, and you won’t be entitled to a refund. If you think you might be late, it's vital that you contact the rental company at least 30 minutes before your pick-up time, even if it's because of a flight delay and you’ve provided your flight number.
There will be a 29-minute grace period for the return of all vehicles. If the car is returned after this time the insurance will no longer be valid and the customer will have to pay the late penalty fee + the daily rate.
In case of delay, reservations will be held for 59 minutes from the specified reservation time, after which they will be classed as a no-show.
If you fail to cancel your reservation prior to the Pick-up Time and do not collect the vehicle on the Pick-up Date, or if you fail to comply with the Pick-up Terms the car hire company reserve the right to make a No Show/Lost Rental Charge which recovers their administration costs and compensates them for their inability to rent the vehicle when it was reserved for your use.
Valeting
The car hire company will charge you if the car needs more than a reasonable amount of cleaning after your rental.
Company Registration Details
Please see the car hire company's corporate details below:
Hertz de Espana, SL, Jacinto Benavente, 2 Edificio B 3 planta, Las Rozas Madrid 28232 ES, ESB28121549
Cancellation Policy
Free cancellation of the reservation if you cancel within 12:45 of the 08/12/2025. Free cancellation allows the refund of the amount paid during the online booking process, on the same card used.
If you cancel in the 48 hours period before pick-up, the money you've paid will be refunded, minus the cost of a 3 days rental: if you had booked the car for less than 3 days, there won't be any additional charge, but you won't receive any refund.
A ‘No-show' is when you: wish to cancel but don't tell us before your rental is due to start, or fail to pick the car up at the arranged time and date, or fail to provide the documentation that's required to pick the car up, or fail to provide a credit card in the main driver's name with enough available funds on it. In all of these cases, you'll receive no refund of the money you've paid if you cancel after 12:45 of the 10/12/2025.
