Driver Age
The minumum age of the driver is 19 years old.
For those drivers between 19 and 24 years old, a "Young Driver fee" will be applied.
The "Young Driver fee" is not included in the price of the car rental. This must be payed in local currency at the car rental office.
The maximum age of the driver is 70 years old.
Driving license
When picking up the vehicle, the driver must show their own original driving license, which must be at least one-year old and currently valid.
A currently valid International Driving License (IDL) is required, in the event the driving license is not printed in Roman script (for example in Arabic, Greek, Russian, Chinese, etc.).
The International Driving License must be accompanied by the original driver's driving license.
ID card
If the car rental is made in a country belonging to the European Union:
- A valid ID card for the country in which the car is rented, will be required.
- For the citizens of the countries NOT belonging to the European Union, besides an ID card, a currently valid passport will be required as well.
If the car rental is made in a country NOT belonging to the European Union:
- A valid ID card for the country in which the car is rented, will be required.
- For those citizens NOT having the residence in the country where the car rental is made, besides an ID card, a currently valid passport will be required as well.
The documents must be the original ones, not deteriorated, readable and currently valid.
Inclusive insurances
Collision Damage Waiver (CDW):
This protection will be applied to all the authorized drivers. It partially covers the potential damages to the vehicle and it is subjected to the terms of the car rental contract. Instead of the total cost, the driver will be responsible only for the first fraction, called deductible.
Theft Protection (TP):
This protection limits driver's responsability for those costs arising from the theft or attempted theft, but it does not cover the loss of personal properties. The responsability will correspond to the amount of the deductible, which is subjected to the terms of the car rental contract.
Third-party liability insurance:
This insurance covers the damages to third parties following an accident caused by the driver, excluding the rented car itself.
Road Assistance
Road assistance is guaranteed 24/7 and it is included in the price.
In case Road assistance is needed as a result of a breakdown caused by the driver, the cost related to this will be charged to the driver himself.
Taxes included in the price
Value Added Tax (VAT).
Airport/Railway Station Taxes.
Fuel Policy
Full/Full:
The car will be given fully fuelled and it must be returned with the tank full of gas.
In case the driver does not return the car with the tank full of gas, the missing part of the fuel will be charged, plus a penal equal to the cost on Keddy/Europcar's current list at the moment of the drop off.
Mileage
The price includes unlimited mileage.
Crossing borders
Crossing borders is NOT allowed.
Payment Methods
When you pick up the car, you must bring with you a credit card in the name of the main driver with the name and the surname printed on it. This will be used to handle the deposit and the final payment.
[Credit cards]
Credit cards accepted at the car rental desk: Visa, Mastercard, American Express, Diners.
The credit card must present the embossed numbers and the PIN code may be requested.
The following cards WILL NOT be accepted: revolving cards, debit cards, prepaid cards of any type (ex. Postepay, PayPal), Visa Dankort cards, Chinese UnionPay, cash and/or checks.
For safety reasons, the car rental company will ask you to show a currently valid ID card, which must be of the same nationality of the card used.
Always check your credit card has sufficient credit at the moment of the pick-up. The authorized amount generally corresponds to the deductible/deposit and to the fuel, but it depends on the vehicle dimensions, the driver's age, the car rental agent, the car rental duration and the drop-off point.
In case the credit card is not valid, or there is no sufficient credit, the car rental agent can refuse to give you the car. In these cases, no refeund is provided.
Deposit amount
At the moment of the pick up of the car, you will be asked to deposit an amount as a guarantee. The amount will be blocked on the credit card in the name of the main driver. Cash, checks or any other types of card will NOT be accepted.
For the Premium and Luxury groups, the car rental company Keddy/Europcar will ask two credit cards in the name of the main driver or one of the following cards: Visa (Gold or Platinum) Mastercard (Gold or Platinum) American Express (Platinum or Black Centurion) always in the name of the main driver.
The amount will be blocked on the credit card in the name of the main driver, through a pre-authorization request. The amount of the deposit will be equal to € 300.00 (or £ 250.00 or the equivalent in local currency of the country where the car rental is made) plus eventual extras o services purchased and not prepaid online.
For car rentals in France, Germany, Italy, Portugal, Spain, United Kingdom the amount of the deposit will be equal to € 800.00 (£ 700.00) plus eventual extras o services purchased and not prepaid online.
This amount will be unblocked at the end of the car rental, where all the conditions are met.
Local Taxes
The damages to the car will be charged by the car rental company at the moment of the drop off, as well as a local tax, which has to be added to the amount of the deductible withheld.
In case of tickets/fines, the driver will have to pay a local tax, which has to be added to the amount of the ticket/fine.
Pick up
The vechicle must be picked up at the starting time agreed during the booking process.
After that time, the car rental company will not guarantee the availability of the car at the car rental station.
We invite you to always inform the car rental station in case of delay.
Drop off
The rented car must be dropped off on the day and at the time agreed in the car rental contract.
In case of further delay, the car rental company must be informed and you can ask for the eventual additional costs.
No refund is provided in case the car is returned before the date agreed in the car rental contract.
The vehicles are delivered externally and internally clean and they must be returned in the same condition. Otherwise the costs related to the washing of the vehicle will be proportionally charged.
Vehicle Group
The vehicle in the image and the models on the list are the most commonly used by our car rental partners.
We cannot guarantee that brand and model of the vehicle will be the same of the vehicle viewed on our website..
Voucher
At the arrival at the car rental office, you will be asked to show the voucher.
Attention: Rentalup takes no responsability for any surcharges in the case, at the moment of the pick up, the voucher is not shown to the car rental agent. In these cases NO refund of the advance payment will be provided.
Extras
Optional accessories and extras must be requested during the online booking process or directly at the desk of the car rental office. These are not included in the price of car rental and must be paid at the car rental desk.
The prices are directly handled by the car rental company, which reserves its right of modification without forewarning.
Optional accessories and special allocations are subject to availability, which can be confirmed only by the car rental station.
Out of hour surcharge
For the pick-ups and drop-offs during the closing time of the car rental station, it is necessary to contact the car rental office beforehand. If the service is confirmed, this will involve the payment of a surcharge .
We invite you to always inform the car rental station in case of delay, so the staff can wait for your arrival.
Cancellation Policy
Free cancellation of the reservation if you cancel within 19:45 of the 15/06/2026. Free cancellation allows the refund of the amount paid during the online booking process, on the same card used.
An administrative penalty of 87.09 EUR will be applied where the cancellation is carried out after 19:45 of 15/06/2026 and in any case within 19:45 of the 17/06/2026. Any surplus will be refunded directly into the card used during the online booking process.
A penalty called 'No Show / Lost Rental Charge' equal to the entire rental cost (203.2 EUR) will be applied where cancellation is made after 19:45 of 17/06/2026 or, in any case, where the vehicle is not picked up at the agreed date and time or where the vehicle was not delivered because the rental conditions stated in the terms and conditions are not met.
