Driver age
The minumum age of the driver is 19 years old.
For those drivers between 19 and 24 years old, a "Young Driver" extra charge equal to €12.00 a day will be applied, up to a maximum of €180.00 per rental.
Vehicles belonging to the following categories are subject to exceptions:
- 7 and 9-seater vehicles: minimum age 21 years.
- Luxury and Extra Luxury vehicles: minimum age 25 years.
The maximum age allowed of the driver is 74 years old.
For 75 year-old drivers and over a "Senior Driver" extra charge equal to €12.00 a day will be applied, up to a maximum of €180.00 per rental.
The "Young Driver" and the "Senior Driver" extra charge are not included in the price of the car rental. These must be payed in local currency at the car rental office.
Driving licence
All drivers must show their original driving licence, issued at least 12 months previously and expiring after the rental period.
A currently valid International Driving Permit (IDP) is required if the national driver's licence is not in Roman script, for example in Arabic, Greek, Russian, Chinese, etc.
Furthermore, the International Driving Permit (IDP) will also be required of all drivers holding licences issued in non-EU countries who rent the vehicle in an EU member country.
The International Driving Permit (IDP) must be accompanied by the original national driver's driving licence.
The driving licence must be the original ones, not deteriorated, readable and currently valid.
Driving licence in digital format will NOT be accepted.
ID card/Passport
A valid ID card for all the citizens of the countries of the European Union, will be required.
For all those citizens of a country NOT belonging to the European Union, besides an ID card, a currently valid passport will be required as well.
The documents must be the original ones, not deteriorated, readable and currently valid.
Documents in digital format will NOT be accepted.
Inclusive insurances
Third-party liability insurance
This insurance covers the damages to third parties following an accident caused by the driver, excluding the rented car itself.
[CDW] Collision Damage Waiver
This is a reduction of the customer's liability that partially covers the damage caused to the rented vehicle. Instead of the total cost, the driver will be responsible only for the first fraction, called deductible.
The reduction of the customer's liability will be applied up to a maximum chargeable amount specified in the rental agreement.
This reduction does not include damage to: glass, roof, underbody, wheels, interior and damage caused by acts of vandalism.
[TLW] Theft/Fire Protection
This is a reduction of the customer's liability in the event of total/partial theft or fire up to a maximum chargeable amount specified in the rental agreement.
In the event of theft of the rented vehicle, if the vehicle keys are not returned, the customer will be fully liable for reimbursement of the total value of the vehicle.
This reduction does not include the loss of personal assets.
Road Assistance
Road assistance is guaranteed 24/7.
In case road assistance is needed, the cost related to this will be charged to the customer himself.
Taxes included in the price
Value Added Tax (VAT).
Airport/Railway Station Taxes.
Fuel and Recharging policy
[Full-Full]
The vehicle will be given with a full tank of fuel and it must be returned with a full tank of fuel.
In case the customer does not return the vehicle with a full tank of fuel, the missing part of the fuel will be charged, as well as a surcharge relating the refuelling operations.
[Electric vehicles]
The rental center will record the vehicle battery charge at the start of the rental.
Failure to return the vehicle in the same state of charge as at pick-up will result in a recharging surcharge per missing kW.
Mileage
The rate includes unlimited mileage.
Territorial limits
It is NOT permitted to drive the vehicle outside the national territory.
Vehicles are NOT allowed to travel on ferries or any other means of transport.
Payment Methods
When you pick up the car, you must bring with you a credit card in the name of the main driver with the name and the surname printed on it. This will be used to handle the deposit and the final payment.
[ATTENTION] The main driver must bring a physical credit card; credit card in digital format will NOT be accepted.
[CREDIT cards]
Credit cards accepted at the car rental desk: Visa, Mastercard, American Express.
The credit card must have the embossed numbers, must be valid for at least 3 months from the end date of the rental and the PIN code may be required.
The following payment methods WILL NOT be accepted: Diners Club credit cards; Revolving cards (credit or debit); debit cards; Bancomat cards (ex. Maestro, V-Pay, PagoBancomat); Prepaid/rechargeable and "Electron" cards of any type (ex. Postepay, PayPal, Viabuy); cards linked to a digital bank account (e.g. N26, Revolut); cards with the indication "Electronic use only"; virtual credit/debit cards; credit/debit cards in digital format; cards saved on mobile devices (smartphone, tablet, smartwatch, etc.); Visa Dankort, Discover, Cirrus, JCB, China UnionPay cards; NON-NOMINATIVE cards; cards NOT in the name of the main driver; Cash and/or checks.
All data on the credit card, for security reasons, must be legible and not deteriorated to allow the rental company to verify its authenticity.
Always check your credit card has sufficient credit at the moment of the pick-up. The amount blocked usually corresponds to a lump sum (provided subsequently), but it depends on the vehicle dimensions, the driver's age, the car rental agent, the car rental duration and the drop-off point.
If a valid credit card is not physically presented, or there is no sufficient credit, the car rental agent can refuse to give you the car. In these cases, no refeund is provided.
Deposit amount
[DAYTIME Hours]
At the moment of the pick up of the car, you will be asked to deposit an amount as a guarantee.
The amount will be handle ONLY with a credit card in the name of the main driver with the name and the surname printed on it.
[ATTENTION] The main driver must bring a physical credit card; credit card in digital format will NOT be accepted.
[NIGHTTIME Hours]
If the vehicle is picked up between 20:00 and 08:00, it is mandatory to complete the "Web Check-in" procedure.
The customer will be contacted by the staff of the "RentSmart24" rental center. An email will be requested to send the "Web Check-in" procedure, through which the advance deposit of the security deposit can be made.
The security deposit can ONLY be managed with a credit card in the name of the main driver, with the name and the surname printed on it.
IMPORTANT INFORMATION:
- The advance security deposit must be paid, via the link, BEFORE 12:00 on the day of vehicle pickup. If this procedure is not completed, the rental center staff may refuse to hand over the vehicle. In such cases, no refunds will be issued.
- For security and customer identification reasons, the credit card used for the online payment (always in the name of the main driver) must match the one shown physically at the rental desk. Delegations, photocopies, or similar will not be accepted.
For Luxury and Extra Luxury vehicles, the rental company "RentSmart24" will require two credit cards in the name of the main driver.
A value of € 650.00 plus eventual extras or services purchased and not prepaid online will be blocked from the card.
This amount will be unblocked at the end of the car rental, where all the conditions are met.
Depending on the vehicle group, the amount of the deductible in case of damages or theft, is between € 1000.00 and € 3000.00.
Local Taxes
The damages to the car will be charged by the car rental company at the moment of the drop off, as well as a local tax, which has to be added to the amount of the deductible withheld.
In case of tickets/fines, the driver will have to pay a local tax, which has to be added to the amount of the ticket/fine.
Pick-up
The vehicle must be picked up on the day and time confirmed during the booking process, with a maximum tolerance of 60 minutes from the indicated time. If the customer arrives beyond the allowed tolerance, the rental center will not guarantee the availability of the vehicle and the booking will be considered canceled without prior notice.
Please always inform the car rental station in case of delay.
Drop-off
The rented vehicle must be returned by the date and time specified in the rental agreement. A grace period of 59 minutes beyond the agreed return time is allowed. If this grace period is exceeded, an additional charge will be applied by the car rental company.
No refund is provided in case the car is returned before the date agreed in the car rental contract.
In case the drop-off is made in a different car rental station from the pick up, a "One way" extra charge will be applied. This operation must be authorised beforehand by "RentSmart24".
The vehicles are delivered externally and internally clean and they must be returned in the same condition. Otherwise the costs related to the washing of the vehicle will be proportionally charged.
Vehicle Group
The vehicle in the image and the models on the list are the most commonly used by our car rental partners.
We cannot guarantee that brand and model of the vehicle will be the same of the vehicle viewed on our website.
Voucher
At the arrival at the car rental office, you will be asked to show the voucher.
Attention: TinoRent takes no responsability for any surcharges in the case, at the moment of the pick up, the voucher is not shown to the car rental agent. In these cases no refund of the advance payment will be provided.
Extras
Optional accessories and extras must be requested during the online booking process or directly at the desk of the car rental office. These are not included in the price of car rental.
The prices are directly handled by the car rental company, which reserves its right of modification without forewarning.
Optional accessories and special allocations are subject to availability, which can be confirmed only by the car rental station.
Night Surcharge
If you pick up the vehicle between 23:00 and 07:00, the car rental company "RentSmart24" applies a surcharge of €75.00.
Cancellation Policy
Free cancellation of the reservation if you cancel within 09:00 of the 25/10/2025. Free cancellation allows the refund of the amount paid during the online booking process, on the same card used.
An administrative penalty of 18.73 EUR will be applied where the cancellation is carried out after 09:00 of 25/10/2025 and in any case within 09:00 of the 27/10/2025. Any surplus will be refunded directly into the card used during the online booking process.
A penalty called 'No Show / Lost Rental Charge' equal to the entire rental cost (31.22 EUR) will be applied where cancellation is made after 09:00 of 27/10/2025 or, in any case, where the vehicle is not picked up at the agreed date and time or where the vehicle was not delivered because the rental conditions stated in the terms and conditions are not met.
