Driver age
The minumum age of the driver is 24 years old.
The vehicles of the following groups provide for exceptions:
- For groups M***, N***, E*** (example: Fiat 500, Renault Twingo, Fiat 500 Cabrio, Fiat 500e, Citroen C1, Fiat Panda, Toyota Aygo, Renault Clio, Toyota Yaris, Opel Corsa, Peugeot 208 or similar): minimum age 19 years.
For those drivers between 19 and 23 years old, a "Young Driver" extra charge equal to €25.00 a day will be applied.
The maximum age allowed of the driver is 75 years old.
The vehicles of the following groups provide for exceptions:
- For groups M***, N***, E*** (example: Fiat 500, Renault Twingo, Fiat 500 Cabrio, Fiat 500e, Citroen C1, Fiat Panda, Toyota Aygo, Renault Clio, Toyota Yaris, Opel Corsa, Peugeot 208 or similar): maximum age 85 years.
For those drivers between 76 and 85 years old, a "Senior Driver" extra charge equal to €9.00 a day will be applied.
The "Young Driver fee" and the "Senior Driver fee" are not included in the price of the car rental. This must be payed in local currency at the car rental office.
Driving Licence
All drivers must show their original driving licence, issued at least 12 months previously and expiring after the rental period.
If the national driving licence is not written in Latin characters (e.g. Arabic, Chinese, Japanese, Cyrillic, etc.) or has been issued in a non-EU country that does not have international agreements with the country where the rental takes place, a valid International Driving Permit (IDP) is mandatory. The driver must present the IDP together with the original national driving licence.
IMPORTANT: It is the renter's responsibility to ensure they possess the necessary documents to drive in countries other than their country of residence.
The driving licence must be original, intact, legible and valid.
Digital driving licences will NOT be accepted.
ID card, Passport and Travel Documents
A valid ID card for all the citizens of the countries of the European Union, will be required.
For all those citizens of a country NOT belonging to the European Union, besides an ID card, a currently valid passport will be required as well.
The documents must be the original ones, not deteriorated, readable and currently valid.
Documents in digital format will NOT be accepted.
Attention: at the time of vehicle collection, the rental company “Viaggiare Rent” will require the driver to present the return travel document (airline or train ticket), issued in the driver’s name and with a date matching the final day of the rental period. Without this documentation, the rental cannot be completed.
Inclusive insurances
[TPL] Third-party liability insurance
This insurance covers the damages to third parties following an accident caused by the driver, excluding the rented car itself.
[CDW] Collision Damage Waiver
This is a reduction of the customer's liability that partially covers the damage caused to the rented vehicle. Instead of the total cost, the driver will be responsible only for the first fraction, called deductible.
The reduction of the customer's liability will be applied up to a maximum chargeable amount specified in the rental agreement.
This reduction does not include damage to: glass, roof, underbody, wheels, interior and damage caused by acts of vandalism.
[TP] Theft/Fire Protection
This is a reduction of the customer's liability in the event of total/partial theft or fire up to a maximum chargeable amount specified in the rental agreement.
In the event of theft of the rented vehicle, if the vehicle keys are not returned, the customer will be fully liable for reimbursement of the total value of the vehicle.
This reduction does not include the loss of personal assets.
Road assistance
Road assistance is guaranteed 24/7.
In case road assistance is needed, the cost related to this will be charged to the customer himself.
Taxes included in the price
Value Added Tax (VAT).
Airport/Railway Station Taxes.
Fuel and Recharging policy
[Full-Full]
The vehicle will be given with a full tank of fuel and it must be returned with a full tank of fuel.
In case the customer does not return the vehicle with a full tank of fuel, the missing part of the fuel will be charged, as well as a surcharge relating the refuelling operations.
[Electric vehicles]
The rental center will record the vehicle battery charge at the start of the rental.
Failure to return the vehicle in the same state of charge as at pick-up will result in a recharging surcharge per missing kW.
Mileage
The rate includes unlimited mileage.
Territorial limits
Ferry transport of the rental vehicle is allowed upon payment of the "Cross Island" supplement, according to the following rates:
- For vehicle groups M***, N***, E***, C***, I***, F***: €10.00 per day, up to a maximum of €200.00 per rental;
- For vehicle groups G***, X***, J***: €50.00 per day, up to a maximum of €1,000.00 per rental.
Crossing borders is permitted upon payment of the "Cross Border" supplement, according to the following rates:
- For vehicle groups M***, N***, E***, C***, I***, F***: €10.00 per day, up to a maximum of €200.00 per rental;
- For vehicle groups G***, X***, J***: €50.00 per day, up to a maximum of €1,000.00 per rental.
Authorisation to drive the vehicle abroad is valid for the following countries:
- Austria
- Croatia
- France (excluding Corsica and French overseas territories)
- Germany
- Principality of Monaco
- Republic of San Marino
- Slovenia
- Switzerland
- Vatican City
If you intend to load the vehicle onto a ferry or travel abroad, it is mandatory to inform the staff at the "Viaggiare Rent" desk before collection.
[Attention] it is not permitted to board or travel abroad with vehicles belonging to categories T*** and Z***.
Payment methods
When you pick up the vehicle, you must bring with you a credit card in the name of the main driver. This will be used to handle the deposit and the final payment.
[ATTENTION] The main driver must bring a physical credit card; credit card in digital format will NOT be accepted.
[CREDIT cards]
Credit cards accepted at the desk: Visa, Mastercard, American Express
The credit card must display, in embossed characters on the front, the first and last name of the main driver, as well as the PAN code (16 digits of the card), and must be valid for a minimum period of 3 months from the end date of the rental; at the time of collection, entry of the PIN code will also be required.
The following payment methods WILL NOT be accepted: Diners Club credit cards; Revolving cards; debit cards (ex. Mastercard Debit, Maestro, Visa Debit, V-Pay); Bancomat cards (ex. PagoBancomat); Prepaid/rechargeable and "Electron" cards of any type (ex. Viabuy, PayPal, Green Dot, Postepay); cards linked to a digital bank account (e.g. N26, Revolut); cards with the indication "Electronic use only"; virtual credit/debit cards; credit/debit cards in digital format; cards saved on mobile devices (smartphone, tablet, smartwatch, etc.); Visa Dankort, Discover, Cirrus, JCB, China UnionPay cards; NON-NOMINATIVE cards; cards NOT in the name of the main driver; cash and/or checks.
All data on the credit card, for security reasons, must be legible and not deteriorated to allow the rental company to verify its authenticity.
Always check your credit card has sufficient credit at the moment of the pick-up. The amount blocked usually corresponds to a lump sum (provided subsequently), but it depends on the vehicle dimensions, the driver's age, the car rental agent, the car rental duration and the drop-off point.
If a valid credit card is not physically presented, or there is no sufficient credit, the car rental agent can refuse to give you the car. In these cases, no refeund is provided.
Deposit amount
At the moment of the pick up of the car, you will be asked to deposit an amount as a guarantee.
The amount will be handle ONLY with a credit card in the name of the main driver.
[NOTICE]
• The conditions regarding accepted credit cards, the required features, and any restrictions are specified in the "Payment Methods" section.
A value between €700.00 and €900.00 plus eventual extras or services purchased and not prepaid online will be blocked from the credit card.
This amount will be unblocked at the end of the car rental, where all the conditions are met.
Depending on the vehicle group, the amount of the deductible in case of damages or theft, is between €1,500.00 and €3,000.00 (please note For the regions of Puglia and Campania, the deductibles are subject to a 100% increase).
Local taxes
The damages to the car will be charged by the car rental company at the moment of the drop off, as well as a local tax, which has to be added to the amount of the deductible withheld.
In case of tickets/fines, the driver will have to pay a local tax, which has to be added to the amount of the ticket/fine.
Pick-up
The vehicle must be picked up at the time agreed during the booking process; after that time, the car rental company will not guarantee the availability of the car at the car rental station and the reservation will be considered cancelled without notice.
Please always inform the car rental station in case of delay.
Drop-off
The rented vehicle must be returned by the date and time specified in the rental agreement. A grace period of 29 minutes beyond the agreed return time is allowed. If this grace period is exceeded, an additional charge will be applied by the car rental company.
No refund is provided in case the car is returned before the date agreed in the car rental contract.
In case the drop-off is made in a different car rental station from the pick up, a "One way" extra charge will be applied. This operation must be authorised beforehand by "Viaggiare Rent".
The vehicles are delivered externally and internally clean and they must be returned in the same condition. Otherwise the costs related to the washing of the vehicle will be proportionally charged.
Vehicle group
The vehicle in the image and the models on the list are the most commonly used by our car rental partners.
We cannot guarantee that brand and model of the vehicle will be the same of the vehicle viewed on our website.
Voucher
At the arrival at the car rental office, you will be asked to show the voucher.
Attention: TinoRent takes no responsability for any surcharges in the case, at the moment of the pick up, the voucher is not shown to the car rental agent. In these cases no refund of the advance payment will be provided.
Additional accessories and Extras
Additional accessories and extras must be requested at the time of booking or communicated to the rental centre. These are not included in the rental price and must be paid for at the time of collection.
The prices for these accessories are managed directly by the rental company, which reserves the right to modify them without prior notice.
Additional accessories and any special equipment are subject to availability, which can only be guaranteed by the rental centre at the time of collection.
Cancellation policy
Out of Hour surcharge
The out-of-hours service, available upon request, can be used for up to a maximum of 59 minutes after the rental office closing time.
If the service is confirmed, a surcharge of between €50.00 and €70.00 will apply.
Please always inform the "Viaggiare Rent" rental office in case of delay, so the staff can wait for your arrival.
Cancellation Policy
Free cancellation of the booking if it occurs before 13:15 on 01/10/2026. Free cancellation includes the refund of the amount paid during online booking, on the same card used.
An administrative penalty of 50.96 EUR will be applied where the cancellation is carried out after 13:15 of 01/10/2026 and in any case within 13:15 of the 03/10/2026. Any surplus will be refunded directly into the card used during the online booking process.
A penalty called 'Lost Rental Charge' equal to the entire rental cost (67.95 EUR) will be applied where cancellation is made after 13:15 of 03/10/2026 or, in any case, where the vehicle is not picked up at the agreed date and time or where the vehicle was not delivered because the rental conditions stated in the terms and conditions are not met.
