Driver age
The minumum age of the driver is 25 years old.
The vehicles of the following groups provide for exceptions:
- For groups MB**, MZ**, MX**, MD**, E***, H*** (example: Skoda Citigo, Fiat 500, Peugeot 108, Fiat Panda, Opel Corsa, Peugeot 208, Renault Clio, Mazda 2, Toyota Auris or similar): minimum age 23 years.
The maximum age of the driver is 75 years old.
Driving licence
All drivers must show their original driving licence, issued at least 12 months previously and expiring after the rental period.
A currently valid International Driving Permit (IDP) is required if the national driver's licence is not in Roman script, for example in Arabic, Russian, Chinese, etc.
Furthermore, the International Driving Permit (IDP) will also be required of all drivers holding licences issued in non-EU countries who rent the vehicle in an EU member country.
The International Driving Permit (IDP) must be accompanied by the original national driver's driving licence.
[Exception] - Customers from the following countries who can rent with their national driver's licence and passport: Australia, Canada, Liechtenstein, Switzerland, United Kingdom and United States.
IMPORTANT: It is the responsibility of each car renter to ensure they possess the necessary documents for driving in countries other than their country of residence.
The driving licence must be the original ones, not deteriorated, readable and currently valid.
Driving licence in digital format will NOT be accepted.
ID card/Passport
A valid ID card for all the citizens of the countries of the European Union, will be required.
For all those citizens of a country NOT belonging to the European Union, besides an ID card, a currently valid passport will be required as well.
The documents must be the original ones, not deteriorated, readable and currently valid.
Documents in digital format will NOT be accepted.
Inclusive insurances
[TPL] Third-party liability insurance
This insurance covers the damages to third parties following an accident caused by the driver, excluding the rented car itself.
[CDW] Collision Damage Waiver
This is a reduction of the customer's liability that partially covers the damage caused to the rented vehicle. Instead of the total cost, the driver will be responsible only for the first fraction, called deductible.
The reduction of the customer's liability will be applied up to a maximum chargeable amount specified in the rental agreement.
This reduction does not include damage to: glass, roof, underbody, wheels, interior and damage caused by acts of vandalism.
[TP] Theft/Fire Protection
This is a reduction of the customer's liability in the event of total/partial theft or fire up to a maximum chargeable amount specified in the rental agreement.
In the event of theft of the rented vehicle, if the vehicle keys are not returned, the customer will be fully liable for reimbursement of the total value of the vehicle.
This reduction does not include the loss of personal assets.
Road assistance
Road assistance is guaranteed 24/7.
In case road assistance is needed, the cost related to this will be charged to the customer himself.
Taxes included in the price
Value Added Tax (VAT).
Airport/Railway Station Taxes.
Fuel policy
[Same to same]
The vehicle will be delivered with a full or partially full fuel tank and must be returned with the same fuel level.
If the driver does not return the vehicle with the same fuel level, they will be charged for the missing fuel (based on the average recorded prices), plus a refuelling service fee.
Mileage
The rate includes unlimited mileage.
Territorial limits
It is NOT permitted to drive the vehicle outside the national territory.
Payment methods
At the time of vehicle collection, it will be necessary to present a credit or debit card in the name of the main driver for the handling of the deposit and the rental payment.
[ATTENTION] The main driver must present the credit or debit card in physical form; the digital version of the card will NOT be accepted.
[CREDIT cards]
Credit cards accepted at the car rental desk: Visa, Mastercard.
The credit card must display the embossed first name, last name, and numbers; the PIN code will also be required.
[DEBIT cards]
NOMINAL BANK debit cards accepted at the car rental desk: Visa, Mastercard.
The card must be NOMINAL, meaning it should be in the name of the main driver (with the full name printed on it); it must be a BANK card (issued by a bank and linked to a bank account) and must have 16 digits printed on the front.
The following payment methods WILL NOT be accepted: American Express, Diners Club credit cards; Revolving cards; Maestro and V-Pay debit cards; Bancomat cards (ex. PagoBancomat); Prepaid/rechargeable and "Electron" cards of any type (ex. Viabuy, PayPal, Green Dot, Postepay); cards linked to a digital bank account (e.g. N26, Revolut); cards with the indication "Electronic use only"; virtual credit/debit cards; credit/debit cards in digital format; cards saved on mobile devices (smartphone, tablet, smartwatch, etc.); Cirrus, Discover, Visa Dankort and China UnionPay cards; NON-nominal cards; cards NOT in the name of the main driver; cash and/or checks.
For security reasons, all the information on the credit or debit card must be clearly legible and not damaged, in order to allow the rental company to verify its authenticity
Always ensure that the credit or debit card used has sufficient funds available at the time of rental. The amount blocked corresponds to a fixed sum (specified below), but it may vary depending on the size of the vehicle, the driver's age, the rental duration, and the vehicle pick-up location.
If a valid credit or debit card is not physically presented, or if the card does not have sufficient funds, the counter agent may refuse to hand over the vehicle. In such cases, no refund will be provided.
Deposit amount
When collecting the vehicle, a deposit will be required as a guarantee.
This amount can only be managed through a credit card or a BANK-issued NOMINAL debit card in the name of the main driver.
[ATTENTION] The main driver must present the credit or debit card in physical form; the digital version of the card will NOT be accepted.
A value of €868.00 plus eventual extras or services purchased and not prepaid online will be blocked/charged from the card.
This amount will be unblocked/recredited at the end of the car rental, where all the conditions are met.
The applicable excess, in case of damage or theft of the vehicle, will be up to €700.00 for damage and up to €868.00 for theft.
Local taxes
The damages to the car will be charged by the car rental company at the moment of the drop off, as well as a local tax, which has to be added to the amount of the deductible withheld.
In case of tickets/fines, the driver will have to pay a local tax, which has to be added to the amount of the ticket/fine.
Pick-up
The vehicle must be picked up at the time agreed during the booking process; after that time, the car rental company will not guarantee the availability of the car at the car rental station and the reservation will be considered cancelled without notice.
Please always inform the car rental station in case of delay.
Drop-off
The rented vehicle must be returned by the date and time specified in the rental agreement; in case of delays, the car rental company will apply an additional charge.
No refund is provided in case the car is returned before the date agreed in the car rental contract.
In case the drop-off is made in a different car rental station from the pick up, a "One way" extra charge will be applied. This operation must be authorised beforehand by "Avance Car Rental".
The vehicles are delivered externally and internally clean and they must be returned in the same condition. Otherwise the costs related to the washing of the vehicle will be proportionally charged.
For rentals with vehicle return outside opening hours, this service is available exclusively at rental locations equipped with a key-box. The customer must inquire at the time of pickup about the service's usage conditions. The rental agreement will be closed by a company representative upon the reopening of the branch, and the customer remains responsible for the vehicle until it has been officially taken over by the representative.
Vehicle group
The vehicle in the image and the models on the list are the most commonly used by our car rental partners.
We cannot guarantee that brand and model of the vehicle will be the same of the vehicle viewed on our website.
Voucher
At the arrival at the car rental office, you will be asked to show the voucher.
Attention: TinoRent takes no responsability for any surcharges in the case, at the moment of the pick up, the voucher is not shown to the car rental agent. In these cases no refund of the advance payment will be provided.
Additional accessories and Extras
Additional accessories and extras must be requested at the time of booking or communicated to the rental centre. These are not included in the rental price and must be paid for at the time of collection.
The prices for these accessories are managed directly by the rental company, which reserves the right to modify them without prior notice.
Additional accessories and any special equipment are subject to availability, which can only be guaranteed by the rental centre at the time of collection.
Cancellation policy
Out of Hour surcharge
The out-of-hours service is available upon request and subject to the approval of the rental company.
If the service is confirmed, a surcharge of €25.00 will apply.
In the event of a delay, please contact the "Avance Car Rental" rental centre as soon as possible, to allow the staff to make arrangements to wait for your arrival, where possible.
Cancellation Policy
Free cancellation of the booking if it occurs before 23:30 on 06/07/2026. Free cancellation includes the refund of the amount paid during online booking, on the same card used.
An administrative penalty of 116.95 EUR will be applied where the cancellation is carried out after 23:30 of 06/07/2026 and in any case within 23:30 of the 08/07/2026. Any surplus will be refunded directly into the card used during the online booking process.
A penalty called 'Lost Rental Charge' equal to the entire rental cost (272.89 EUR) will be applied where cancellation is made after 23:30 of 08/07/2026 or, in any case, where the vehicle is not picked up at the agreed date and time or where the vehicle was not delivered because the rental conditions stated in the terms and conditions are not met.
